Shipping Policy

Effective Date: March 17, 2025
Address: 11775 Bartlett Ave #315 Adelanto, California
Contact: (760) 530-1780 | info@clounapo.com

Introduction At ClouNapo, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines the terms, methods, and processes involved in delivering your purchases.

1. Domestic Shipping 1.1 Shipping Options:

  • Standard Shipping: Typically delivered within 5-7 business days.

  • Expedited Shipping: Available for delivery within 2-3 business days at an additional cost.

1.2 Shipping Costs:

  • Orders over $75 qualify for free standard shipping within the United States.

  • Expedited shipping costs vary based on the size, weight, and destination of the order.

1.3 Processing Time:

  • Orders are processed within 1-2 business days, excluding weekends and holidays.

2. International Shipping 2.1 Availability:

  • We ship to select countries worldwide. A complete list of eligible destinations is available at checkout.

2.2 Customs Duties and Taxes:

  • International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

2.3 Delivery Time:

  • International deliveries typically take 7-21 business days, depending on the destination.

3. Order Tracking 3.1 Tracking Numbers:

  • Once your order is shipped, a tracking number will be sent to your email. Use this number to monitor your shipment’s progress.

3.2 Carrier Details:

  • Shipments are made through trusted carriers like UPS, FedEx, and USPS.

4. Lost or Damaged Shipments 4.1 Reporting Issues:

  • Customers must report lost or damaged shipments within 7 days of the expected delivery date.

4.2 Resolution Process:

  • ClouNapo will investigate and work with the carrier to resolve the issue. Depending on the outcome, we may offer a replacement or refund.

5. Special Shipping Requests

  • Customers requiring specific delivery instructions or alternate carriers should contact our support team before placing an order.

6. Shipping Restrictions 6.1 Hazardous Materials:

  • Certain items deemed hazardous may have shipping restrictions and could require special handling or carriers.

6.2 Delivery Addresses:

  • We do not ship to P.O. boxes for expedited services. Physical addresses are required.

7. Delays 7.1 External Factors:

  • Delays caused by weather, natural disasters, or customs clearance are beyond ClouNapo’s control.

7.2 Communication:

  • We will notify customers promptly in case of anticipated delays.

Contact Us For further inquiries about shipping, please contact us at info@clounapo.com or call (760) 530-1780.